Previous incidents

A fix has been deployed, and we are actively monitoring the platform to ensure normal operations have resumed.

We appreciate your patience and apologize for any inconvenience this may have caused. If you experience any further issues, please contact our support team at support@pelcro.com.

Postmortem

Incident:
On March 17th, 2025, during the release of version 1.92.0, a bug was introduced in a task aimed at enhancing the security of certain platform flows.

Impact:
This bug directly impacted users who rely on the platform's invoicing feature, preventing them from marking invoices as paid. No data was lost, and other platform functionalities remained unaffected.

Moving forward:
We are taking steps to improve our internal processes and testing protocols to prevent similar incid...

Postmortem

Incident
On March 15th, 2025, some users encountered a 500 error when attempting to log in to the platform. This issue specifically affected collaborators who were associated with multiple accounts and whose session had previously expired.

Impact
The incident resulted in affected users being unable to access their dashboards, disrupting their workflow and limiting their ability to manage their accounts. Only a subset of collaborators experienced this issue. Other collaborators we...

Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a slowness on the platform. This incident occurred for 5 minutes between 16:26 UTC and 16:31 UTC and was quickly mitigated. The issue has now been fully resolved.