Previous incidents

May 2023
May 01, 2023
1 incident

Service issue

Downtime

Resolved May 01 at 07:20am UTC

This incident has been resolved which was the result of a technical anomaly identified by our monitoring systems starting from 06:55 AM UTC and during this period, some clients experienced general slowness and timeouts.

Immediate action was needed to resolve this incident, which required us to put our application in unplanned maintenance from 7:20 AM UTC to 8:05 AM UTC.

We have identified the root cause of the issue and we’ve taken the necessary precautions to prevent similar incidents ...

1 previous update

April 2023
Apr 01, 2023
1 incident

Network Issue

Resolved Apr 01 at 04:20pm UTC

Resolved - Due to a network hardware issue caused by our vendor which affected a portion of our infrastructure, we have experienced a high latency accompanied with a server timeout for 4 minutes between 16:16:00 and 16:19:00 UTC. This was mitigated and the incident has been resolved.

March 2023
Mar 21, 2023
1 incident

Service Slowness Issue

Resolved Mar 21 at 11:10am UTC

Resolved - We have noticed a high latency as a result of an unusual spike in traffic that caused a brief slowness on the platform, which was quickly mitigated and the incident has been resolved.