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Hardware Issue

Aug 15 at 05:53pm UTC
Affected services
Platform
Open API
Core API

Resolved
Aug 15 at 05:53pm UTC

Resolved - Due to a hardware issue on the caching system by our vendor which affected a portion of our infrastructure, we have experienced a high latency accompanied with a server timeout for 14 minutes between 17:53:00 and 16:07:00 UTC. This was mitigated and the incident has been resolved.