Platform, Open API, and 1 other service are down
Resolved
Nov 18 at 02:30pm UTC
Our proactive measures have successfully restored stable access to our services. All systems are currently operational.
We continue to monitor our platform closely and are in contact with the vendor for confirmation of their full restoration. We will provide a final update once the vendor confirms their service is completely stable.
Thank you for your patience.
Affected services
Updated
Nov 18 at 02:26pm UTC
The ongoing service instability from one of our providers is continuing to impact global services.
Given the slow pace of the vendor's restoration efforts, we are implementing immediate, proactive measures to mitigate the disruption and restore stable access to our services.
We apologize for the continued disruption and are focused on maintaining stability until the provider confirms a complete and reliable resolution
Affected services
Updated
Nov 18 at 01:18pm UTC
The vendor has started restoration, but it is ongoing. Services may remain unstable or unavailable until complete. We are monitoring closely.
Affected services
Updated
Nov 18 at 12:30pm UTC
Our third-party vendor has initiated service restoration, and our internal monitoring is now reflecting this recovery. Please be aware that the vendor's systems are still stabilizing, which means customers may continue to observe intermittent errors or elevated latency.
Our team remains fully engaged, monitoring our platform and validating the vendor's progress. We will provide a final confirmation once the service is fully stable and the vendor has declared the incident resolved.
Thank you for your patience as we work to restore full service reliability.
Affected services
Updated
Nov 18 at 12:15pm UTC
We are currently experiencing downtime due to a major service outage from one of our third-party vendors. This is impacting parts of our platform.
Our team is actively monitoring the situation and working closely with the vendor to restore full service as quickly as possible. We will continue to provide updates as more information becomes available.
Thank you for your patience and understanding.
Affected services
Updated
Nov 18 at 12:07pm UTC
Platform recovered.
Affected services
Created
Nov 18 at 11:53am UTC
Platform, Open API, and Core API went down.
Affected services